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OUR STORY
We are a group of pet-lovers and no matter where
we are, our core value remains the same： Pet First.
#Frequently asked questions
Are there some questions? Why not take a look at some of the most frequently asked questions below and see if we have your answers.
I haven’t received a dispatch email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
What's the different between ThinkPet And SuperDesign?
Actually, they are both legally registered trademarks of our company which stand for different value applying to different products so no matter what brand names are shown in your package, they come from our company with the same high quality.
Are ThinkPet's harnesses washable?
sure, our pet harness is washable. you'd better put it into the Laundry bag before you throw it into the washing machine
Or use a toothbrush to clear it by yourself.
How can i track my order?
Yes. you will be sent a dispatch confirmation email as soon as your order has been processed which also contain all your shipping details such as a tracking number and link they will show your the delivery day and you can track your order by clicking the link. also you can check your item on this site: https://www.swiship.com/ just enter your tracking number in the searching bar and don't worry the website is safe.
How long will spend for receiving my items?
Usually, it will take 1-7 days however due to the coronavirus, that will have 2-3 days shipping and any problem about the shipping pls contact me we will get back to you ASAP.
How can i recharge or return my order?
Yes, we provide 6 months guarantee however you should follow the guidance to fulfill so pls, check our return & rechange page.
What can i do if i fill the incorrect shipping address?
Pls contact Us ASAP and provide the purchased prove.
Do you offer quantity discount?
We offer quantity discounts on orders of 6 or more items. ordering 8 or more? reach out to us to get a custom coupon code before you make the payment.
Charity Project
Thinkpet is proud to say we together with our customer including you have contributed to a pet charity. Our founders have decided to donate a portion of all sales or our products regularly to charity organizations since the foundation day of Thinkpet. Seven years passed, we received numerous thanks letters ..
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