Refund policy

Return:

For orders placed directly on ThinkPet.com: For any reason you are not satisfied with our products, you can return them within 90 days from the day your package is delivered.

Noted: For orders placed through other ThinkPet official e-commerce platforms such the Amazon, Aliexpress, please contact the customer service of the original purchased platform to obtain return and exchange.

Conditions:
Your return must meet the following conditions.
1. Contact us before returning the items.
2. The freight is non-refundable.
3. Defective products are allowed for return, exchange, or refund within 90 days from the date of delivery.
4. Returns must be re-sellable and in the original condition including with original tag, package, and components. Any returned items in used condition without packaging will not be refunded. For sanitary reason, bowls products must be completely clean and dry before returning.
5. we don’t accept any freight collect returns, return must be shipped via prepaid freight.
6. Exchanges will be shipped after your return items has been received and inspected you will be notified after your exchange order is shipped.
7. Refunds will be credited to the original payment method.
8. ThinkPet does not hold any responsibility for customers ordering the wrong products, all shipping costs are non-refundable.

Exchange

Exchanges are processed as two separate transactions. For items you want to exchange please follow the return instruction above. Then place a new order for the items you like on ThinkPet.

Note: Feel free to contact us before you place a order we will assist you to choose the right size for you pets.