ThinkPet Privacy Policy
Effective Date: October 19, 2026 | Last Updated: October 19, 2026
ThinkPet (“we”, “us”, “our”) designs and sells pet‑related products. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store and share your personal information when you browse our website, place orders for pet harnesses, leashes, pet bottles, pet apparel and other goods, or contact our customer‑service team.
1. Information We Collect
1.1 Personal Information You Provide
‑ Order & account details: your full name, shipping address, phone number, email address ‑ Billing information: billing address. We do not store full credit‑card details, payment processing is handled by third‑party payment providers. ‑ Support records: messages you send for product questions, returns, warranty requests.
1.2 Usage Data Automatically Collected
When you visit our site, we collect IP address, device type, browser information, visited pages, click‑through behaviour and traffic sources.
1.3 Cookies & Tracking Technologies
We use cookies, web beacons and analytics tools to remember your shopping cart, language preferences, personalize product recommendations and analyze website traffic. We do not collect any biometric data of pets.
2. How We Use Your Information
We use collected information only for lawful purposes:
- Process orders, arrange shipping, handle returns and fulfill purchases;
- Maintain your account, answer product inquiries and warranty support;
- Send order updates, shipping alerts and service notices; send promotional emails only with your explicit consent;
- Improve our website layout and shopping experience for ThinkPet pet goods;
- Detect fraudulent transactions, secure our platform and comply with legal requirements.
We will not use your personal data for unrelated purposes. Providing certain personal information is necessary for order fulfillment; without such information you may not complete your purchase.
3. Sharing Your Personal Information
ThinkPet will never sell your personal information. We may share data only in the following cases:
- Authorized service providers: payment processors, shipping carriers, warehousing, IT vendors, data‑analytics and email‑marketing service providers, solely necessary for order fulfillment. All third parties must follow privacy‑protection obligations.
- Legal requirements: disclosure required by law or public authorities; to protect the safety and legitimate rights of ThinkPet, users and the public.
- Business transfer: in the event of merger, acquisition or asset sale, your personal data may be transferred together with business assets, and you will be notified as required by applicable law.
4. Data Security
We apply SSL encryption, access‑control rules and other technical & organizational safeguards to protect your personal information against unauthorized access, alteration or leakage. No internet transmission or online storage can guarantee 100% absolute security. Please keep your account credentials safe.
4‑1 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Order‑related records will be kept for statutory tax‑and‑accounting requirements and after‑sales support;
- Marketing‑related contact data will be kept until you opt‑out of marketing communications;
- Website visit logs and device usage data are generally retained for 90 days.
Upon your deletion request, identifiable personal data will be erased or anonymized, except for records we are legally obliged to preserve. Anonymized data may be used for aggregated product‑performance analysis without further notice to you.
4‑2 International Data Transfers
ThinkPet is operated from mainland China. When you access our services from overseas jurisdictions, your personal data may be transferred to servers located in China or other countries for order fulfillment, analytics and marketing purposes. Data‑protection laws may differ between jurisdictions. We rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) to secure cross‑border transfers.
5. Your Privacy Rights
Subject to local regulations including GDPR, CCPA and China’s Personal Information Protection Law, you have rights to: ‑ Access and obtain a machine‑readable copy of your personal data held by ThinkPet (data portability) ‑ Correct inaccurate shipping or contact information ‑ Request deletion of your account and personal records (some order records may be retained due to tax‑law obligations) ‑ Opt‑out of marketing emails and withdraw previously given marketing consent ‑ Object to or restrict certain data‑processing activities ‑ Lodge a complaint with your local data‑protection supervisory authority if you believe your data‑protection rights have been violated.
To exercise these rights, please email us at support@thinkpet.com. We will respond within a reasonable timeframe. We may verify your identity before processing your privacy‑related requests.
6. Cookie Preferences
We use two categories of cookies and similar tracking technologies including web beacons and advertising pixels:
- Essential Cookies: Required for shopping cart maintenance, login and core website functions and cannot be disabled.
- Non‑essential Cookies: Used for web analytics, personalized product recommendations and targeted advertising (Google Analytics, Meta Pixel etc.).
You may reject non‑essential cookies via our cookie banner or your browser settings. Disabling non‑essential cookies will not break core checkout functions but personalized recommendations and targeted ads may no longer work.
7. Children’s Privacy
ThinkPet products are intended for adult customers. We do not knowingly collect personal data from minors. If you are a guardian and believe a child has submitted personal data to us, please contact us for deletion.
8. Changes to this Privacy Policy
This Privacy Policy is Effective Date: October 19, 2026, Last Updated: October 19, 2026. We may revise this policy for business or regulatory reasons. Revisions will be posted on this page with updated timestamps. Material changes will be announced via website notice or email to registered users. Your continued use of ThinkPet services constitutes acceptance of the revised policy.
9. Contact Us
If you have questions, complaints or privacy‑related requests: Email: support@thinkpet.com
ThinkPet Mailing Address: 【UNIT B 8/F, HENFA COMMERCIAL BLD, 348-350 LOCKHART RD, HONGKONG】