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Home FAQS

FAQS

FAQS

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

  • Is your harness machine washable?

  • Did my dog really need a raised bowl?

    Definitely, they need a raised bowl which it will reduces stress on joints and bone, encouranges effective digestion, and eating properly with neck and body in the right posture especially a good choice for the old dogs or dogs with muscle or joint problems

  • Do you offer quantity discount?

    Of course we offer quantity discounts on orders of 6 or more items. ordering 8 or more? reach out r to us to get a custom coupon code before you make the payment.

  • How can i reach your support team

  • Is that real you donate your products to pet charity organazations?

    Thinkpet is proud to say we together with our customers including you have contributed to a pet charity. Our founders have decided to donate a portion of all sales or our products regularly to charity organizations since the foundation day of Thinkpet. Seven years passed, we received numerous thanks letters from those hopeful charity organizations post on Facebook page . learn more about our misson here

  • didn't find your answers?

  • My dog weighs 102 lbs should i get the xl or xxl for the dog life Jacket?

    Pls, Measure the size of your dog's neck and chest, then check our size chart to determine the most suitable size.

  • Is there a harness for a medium size dog that is truly escape proof?

    I think it better for follow our customers feedback. here she comes Sandi from The United of States said: I’ve bought this harness for both my dogs, an AmStaff and a Havanese. Finally a harness that fits the little dog that doesn’t twist and stays in place. Neither dog has been able to escape their harness and the AnStaff is finally controllable while walking, she’s a strong puller. ThinkOet No pull Hatness is the best I’ve found..

  • I haven’t received a dispatch email confirmation?

    Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain thinkpet.com to your safe senders list.

  • How long will spend for receiving my items?

    Usually, it will take 2-5 days according to the shipping methods your choose however due to the coronavirus, that will have 2-3 days shipping delay pls understand that and any problem about the shipping pls contact me we will get back to you ASAP.

  • What can i do if i fill the incorrect shipping address?

    If your items is not shipped you need contact us ASAP however if it already shipped we will try our best to stop it

  • How can i track my order?

    Yes. you will be sent a dispatch confirmation email as soon as your order has been processed which also contain all your shipping details such as a tracking number and link they will show your the delivery day and you can track your order by clicking the link. also you can check your item on here just enter your tracking number in the searching bar and don't worry the website is safe.

  • Which shipping methods did you use?

    We ship your package by Amazon's official multi-channel fulfillment is fast and safe.

  • Can i exchage or reture my purchased items?

    Sure you can however you need follow the rules and guidence pls read detialsvia here .